Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information you provide:

• Full name, email address, phone number
• Shipping and billing addresses
• Account login credentials (stored securely, passwords are hashed)
• Order details, preferences, and communication history

Automatically collected information:

• IP address, browser type, device information
• Pages visited, time spent, referral URLs
• Cookies and session data (see Cookies section)

From third parties:

• Payment confirmation data from Razorpay (we do not store your card details)
• Delivery tracking data from our courier partners

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and invoices
• Manage your Barkeyo account
• Respond to your queries and support tickets
• Send promotional offers and newsletters (only if you've subscribed — you can unsubscribe anytime)
• Improve our website, products, and customer experience
• Prevent fraud and ensure platform security
• Comply with applicable Indian laws and regulations

We will never use your data for purposes unrelated to Barkeyo without your explicit consent.

3. Sharing of Information

We do not sell your personal data to third parties. We share your information only in the following limited cases:

• Logistics partners — to deliver your orders (name, phone, address shared with courier companies)
• Payment gateway — Razorpay processes payments; your financial data is handled directly by them under their own privacy policy
• Technology providers — hosting, email, and analytics tools that help us operate the website
• Legal compliance — if required by Indian law, court order, or government authority

All third-party partners are required to handle your data securely and only for the stated purpose.

4. Payment Security

All payments on Barkeyo are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your debit card, credit card, UPI, or net banking details on our servers.

Transactions are encrypted using SSL (HTTPS) technology. You can verify this by the padlock icon in your browser's address bar.

For Cash on Delivery (COD) orders, no payment information is collected at the time of ordering.

5. Cookies & Tracking

We use cookies to enhance your browsing experience on barkeyo.com. Cookies help us:

• Keep you logged in to your account
• Remember your cart items
• Analyse site traffic and improve performance (via Google Analytics)
• Show relevant ads (via Facebook Pixel, if enabled)

You can control or disable cookies through your browser settings. However, disabling cookies may affect your shopping experience (e.g., cart may not work properly).

We use session cookies (deleted when you close the browser) and persistent cookies (stored for a defined period).

6. Your Rights

As a Barkeyo customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information via your account settings or by contacting us
• Deletion: Request deletion of your account and associated data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time using the link in our emails
• Portability: Request your data in a portable format

To exercise any of these rights, email us at hello@barkeyo.com with the subject "Privacy Request".

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Order data is retained for a minimum of 5 years for accounting and legal compliance
• Account information is kept until you request deletion
• Support tickets are retained for 2 years
• Newsletter subscriber data is kept until you unsubscribe

After the retention period, your data is securely deleted or anonymised.

8. Children's Privacy

Barkeyo is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at hello@barkeyo.com and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

For significant changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us.